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You are staring at a document upload screen that keeps rejecting your photo, or at a bonus screen showing nothing after your first deposit. In most cases the cause is a small mismatch: details that do not match your ID, a file that is too blurred to read, or a deposit that never carried the bonus code.

Identity checks stuck or documents refused

The verification page shows your upload as rejected or still pending, and the cashier stays closed until it clears.

• A photo that is blurred, cropped or glared by light
• The name on the document differs from the name on the account
• The document is expired or only partly visible in the frame
• A document type the review team does not accept for your case
• An address proof that does not show your name and full address

1. Open your profile and compare the name, date of birth and address against your ID letter by letter.
2. Fix any difference in the profile first, since a corrected profile and a matching document pass together.
3. Photograph the whole document on a flat, dark surface with all four corners inside the frame.
4. Use daylight or a lamp from the side so glare does not cover the text or the photo.
5. Keep the file in a common image or PDF format that the upload field accepts.
6. Upload one document at a time and wait for each result before adding the next.
7. For address proof, pick a document that shows your name and full address in the same view.
8. If a selfie is requested, hold the phone steady and keep your whole face inside the outline.
9. After a rejection, change the photo or document rather than sending the same file again.
10. Leave the account alone while a review is open, because a second upload can restart the queue.
11. Contact support when a document you know is valid is refused repeatedly with no reason shown.

Reach out to support once you have sent a clear, complete document and the status has not moved at all.

Welcome bonus or free spins missing

Your deposit is confirmed but the balance shows no bonus and the free spins counter stays at zero.

• The deposit was made without the bonus code in the right field
• The bonus was not activated in the bonus section before paying
• A minimum deposit condition was not met by that payment
• An earlier bonus is still active and blocks a second one
• The payment was made from an account not in your own name

1. Open your bonus history and see whether the offer sits there as pending or active.
2. Check that the code was typed in the bonus code field, not in a comment or reference box.
3. Confirm the deposit was marked as completed in your transaction list.
4. Compare the deposit size with the minimum the offer asks for.
5. Look for an unfinished bonus that is still running and holding the slot for this one.
6. Find the free spins in the bonus section rather than on the game screen.
7. If the code was missed, ask support whether it can be added to that same deposit.
8. Use a payment method in your own name for any bonus-related deposit.
9. Activate the offer in the bonus section before you deposit, not after.
10. Note the exact deposit amount and time so support can trace the payment quickly.
11. Contact support when the offer was properly activated, the deposit matches and nothing has appeared.

Most players who get stuck at https://spinbit-aus.com/ simply skipped the activation step in the bonus section before paying. Ask support only after you have checked the code field, the deposit record and any active bonus on the account.

Login fails or the account locks after wrong attempts

The login form returns an error, or a message says the account is locked and the password field no longer helps.

• Wrong username or a mistyped email address
• A password that was changed on another device
• Too many failed attempts in a row triggered the lock
• 2FA codes arriving late or going to an old phone number
• Browser autofill filling an old password into the field

1. Clear the password field and type the password by hand instead of letting the browser fill it.
2. Type the email address slowly and check it against the one on your account.
3. Use the password reset link sent to your email and set a new password.
4. Choose a password you have not used on this account before.
5. If 2FA is on, confirm the codes arrive on the phone number you still hold.
6. Turn off any VPN or proxy, which can make a login look unfamiliar.
7. Try a private browser window or a second browser to rule out saved data.
8. On a phone, load the site in the browser and clear its stored data.
9. Wait out the lock period without sending more attempts, then try once.
10. Change the password from a network you normally use.
11. Contact support when the reset email never arrives or the lock does not lift.

Write to support once a password reset and a clean browser both fail and the account stays locked.

A withdrawal sits pending longer than expected

The withdrawal request shows as pending in your history while the money has already left your game balance.

• Verification is still open on the account
• The payout method is not in your own name or does not match the deposit route
• A bonus is still active and its conditions are not finished
• The same account was used for a deposit from another person
• The request came in while a security review was already open

1. Open your verification status and finish any document step that is still open.
2. Check that the payout method is registered in your own name.
3. Compare the payout route with how you deposited, since a return to the same route is often required.
4. Look at your active bonuses and confirm none is still tied to the balance you withdrew.
5. Review the transaction history for a cancelled or returned request.
6. Cancel nothing and resubmit nothing while a review is running, as this sends you to the back of the queue.
7. Make sure no second withdrawal request is open on the same balance.
8. Keep the confirmation of your deposit and payout method handy for support.
9. Check your email and the message centre for a request for extra documents.
10. Contact support when the status has not changed after you cleared every open step.

Contact support once verification is complete, the payout method matches your deposit and the request still has not moved.

Quick Reference

Use this table to match what you see on screen with the first place to look.

A rejected document usually comes down to the photo, not the document itself. Fix the light and the frame before you upload again. A missing bonus almost always means the code field was skipped or the offer was never activated. A login lock is short when you stop sending attempts and reset once. A pending withdrawal is held by an open verification step or an unfinished bonus. Matching details across your profile, your ID and your payment method prevents most of these tickets.

Keep the name, address and date of birth on your profile identical to your ID and use only payment methods in your own name. That single habit clears the path through verification, bonuses and payouts before any of them can stall.